REFUND POLICY

1. RETURNS
The return policy of the seller, whose products are marketed on our website (hereinafter, the “Seller”), lasts for 30 days. If 30 days have elapsed since receipt of your order, we are unfortunately unable to offer you a refund and you are no longer entitled to request a return.

In order to qualify for a return, the item in your order must be in the same condition as when you received it, neither worn nor used, with labels and in its original packaging. You will also need to provide proof of purchase (such as a copy of your receipt) for the item you wish to return.

To initiate a return, please contact us at info.naliria@gmail.com.

If your return request is accepted by the Seller, we will send you a return label and instructions on how and where to send the package.

Items returned without a return request within the specified time will not be accepted.

If you have any questions about returns, please contact us at: info.naliria@gmail.com

2. DAMAGED ITEMS AND PROBLEMS WITH YOUR ORDER
You must check your order as soon as you receive it and contact us immediately if the item delivered is faulty, damaged or different from the one you ordered.

This will enable us to assess the problem and make our best efforts to resolve it as quickly as possible.

3. NON-RETURNABLE ITEMS
As an exception to point 1 above, certain types of items cannot be returned.

The following items may not be returned for a refund:

perishable goods (such as food, flowers or plants) ;
personalized products (such as special orders or custom-made items);
personal care items (such as beauty products).
hazardous materials and products, flammable liquids, gases or products. Please do not hesitate to contact us if you have any questions or concerns regarding your specific item.
Finally, sale items (where applicable) and gift vouchers are also non-returnable.

4. EXCHANGES
The Seller does not offer an exchange service for items ordered on our website.

Should you wish to purchase a different item from the one ordered, we advise you to place a new order and return the unsuitable item.

5. REFUNDS
We undertake to inform you as soon as the Seller has received and inspected your returned order.

We will let you know whether or not your refund as a result of the return has been approved by the Seller.

In the event that the Seller approves your refund request, you will automatically be transferred the price paid for the returned item(s) to the same account as your original payment method.

Please note that the processing of this refund by banks and other payment organizations is subject to their own delays, which we are unable to control.

FREE SHIPPING

Free delivery with tracking

CUSTOMER SERVICE

Once you have placed your order, you can contact us as often and as often as you like. Our team is available 6D/7.

MONEY BACK GUARANTEE

Whatever the reason, we accept returns and refund in full up to 30 days after your delivery.